Are Your Care Services Ready for the 2G/3G Network Changes?

Are your Technology Enabled Care services prepared for the major network changes coming in 2025? Virgin Media O2's announcement to end 2G support by October 2025 marks a critical deadline for care providers across the UK.

The Impact in Numbers

• Out of the estimated 700,000 digital TEC devices in the UK, approximately 500,000 are reliant entirely on 2G networks with providers needing to identify and upgrade vulnerable systems by October 2025.
• Only 2 out of 4 major UK mobile networks will continue offering roaming services after October 2025, as detailed in 2iC-Care's comprehensive industry guide.
• 1-3% of telecare devices that rely on 3G-only roaming SIMs may lose connectivity in affected areas, according to Ofcom's official guidance.
• 11% of Virgin Media O2's total energy consumption comes from 3G networks, despite carrying less than 4% of all data, as reported in Virgin Media O2's official switch-off announcement.

For organisations supporting vulnerable individuals through telecare and monitoring systems, this isn't just another technical upgrade - it's essential to ensure the continued safety and well-being of those who depend on these vital services.

Introducing Our Comprehensive Guide

To help care providers navigate these changes confidently, we've published a detailed resource: "2G Restriction and 3G Decommissioning: A Guide for Technology Enabled Care Providers and the Care Sector".

This free guide provides everything you need to prepare your organisation for the upcoming network transition, including:

• Clear explanations of what 2G and 3G networks are and why they're being decommissioned
• Practical assessment tools to identify at-risk devices in your care ecosystem
• Case studies from providers like NRS Healthcare who have successfully addressed connectivity challenges
• Essential questions to ask your TEC supplier to ensure service continuity

Real Solutions for Real Challenges

As highlighted in our guide, many care providers are already taking proactive steps. Our case study featuring NRS Healthcare's implementation in North Yorkshire demonstrates how advanced technology can overcome even the most challenging rural connectivity environments.

As our CEO Richard Keyse emphasises: "Remember, your solution is only as strong as its weakest link."

Don't Wait Until It's Too Late

With the October 2025 deadline approaching, now is the time to:

1. Assess your current technology to identify potentially vulnerable systems
2. Develop a transition plan for replacing at-risk devices
3. Consult with your TEC suppliers about their readiness for these changes
4. Explore resilient alternatives that offer multiple connectivity options

Download Your Free Guide to the 2G/3G Changes Today

Our comprehensive guide provides all the information you need to navigate these network changes with confidence, ensuring your care services remain uninterrupted.

Click here to download the free guide now

Don't leave your essential care services vulnerable to network changes. Download our guide today and take the first step toward a resilient, future-proof care technology infrastructure.

For ongoing updates and support regarding these network changes, please stay connected with our team.