Announcement: 2iC-Care is now a QSF Certified Organisation.

2iC-Care | 09 Jan, 2023 |

We are thrilled to announce that 2iC-Care has officially become a QSF Certified Organisation. This achievement marks a significant milestone in our commitment to delivering exceptional Technology Enabled Care (TEC) products and services.

Understanding the Quality Standards Framework (QSF)

The Quality Standards Framework is a rigorous standards programme designed to support organisations providing TEC products and services. It is built on four fundamental principles:

  1. Quality
  2. Safety
  3. Innovation
  4. Continuous Improvement

These principles form the backbone of the QSF, ensuring that certified organisations meet the highest standards in the TEC industry.


The Importance of QSF Certification in TEC

Sir David Pearson, Chair of TEC Quality, emphasises the critical role of QSF certification:

"The QSF drives accountability and gives local authorities confidence that they are commissioning the right services. But crucially, it gives reassurance to people, their relatives and friends. They know that the life-critical services they rely on have reached certain standards and won't let them down."

This statement underscores the far-reaching impact of QSF certification, not just for service providers like 2iC-Care, but for the entire ecosystem of care, including local authorities, service users, and their families.


The Journey to QSF Certification

Achieving QSF certification is no small feat. It requires a comprehensive evaluation of an organisation's processes, practices, and outcomes. For 2iC-Care, this journey has been one of dedication, hard work, and continuous improvement.

Key Areas of Assessment

During the certification process, 2iC-Care was evaluated across several crucial areas:

  • User and Carer Experience
  • User Safety
  • Effectiveness of Care
  • Information Governance
  • Partnership Working and Integrated Care
  • Workforce Management
  • Business Continuity
  • Ethics
  • Performance and Contract Management
  • Continuous Improvement and Innovation


The QSF Impact on 2iC-Care

By achieving QSF certification, 2iC-Care has demonstrated its commitment to:

  • Protecting our service and service users
  • Aligning our brand with a stamp of safety
  • Attracting self-purchasers and commissioners
  • Instilling pride in our staff and shareholders
  • Gaining valuable insights through the audit process

This certification not only validates our current practices but also provides a framework for ongoing improvement and innovation in our TEC solutions.

With QSF certification, 2iC-Care is now better positioned than ever to lead in the TEC industry. This achievement opens up new opportunities for growth, partnership, and innovation.

QSF certification enhances our credibility among:

- Local authorities and commissioners
- Healthcare professionals
- Service users and their families

It provides assurance that our services meet the highest standards of quality and safety in the industry.

Driving Innovation in TEC

The QSF's focus on innovation aligns perfectly with 2iC-Care's mission to continually improve and expand our TEC offerings. This certification will serve as a springboard for developing new, cutting-edge solutions that address the evolving needs of our users.

QSF certification is not an endpoint but a milestone in our ongoing journey of excellence. It provides us with a robust framework for continuous improvement, ensuring that we remain at the forefront of quality and innovation in TEC.

We extend our heartfelt gratitude to everyone who contributed to this significant achievement.

Special thanks go to:

- Our dedicated staff who worked tirelessly to meet and exceed QSF standards
- Our partners and stakeholders for their unwavering support
- The TEC Quality team at the TSA for their guidance throughout the certification process

As we celebrate this achievement, we also renew our commitment to excellence in Technology Enabled Care. We pledge to continue pushing boundaries, improving our services, and ultimately enhancing the lives of those who rely on our TEC solutions.

2iC-Care's QSF certification is more than just an accolade; it's a promise to our users, partners, and the wider TEC community that we will continue to deliver safe, high-quality, and innovative care solutions.

Learn more about our QSF-certified TEC solution Andi and how they can benefit you or your services.

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